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Recent publications:

Continuous Learning – What it is and Why Organizations Need It

Why Don’t We Work Like Kids? Because We Should.

How Leaders Can Make Their Organizations Thrive

How Continuous Feedback Loops Help Organizations Thrive

Projects and Case Studies:

Westinghouse Nuclear

Westinghouse implements a formal, documented feedback process called the Knowledge Working Observation Program. An Observation refers to managers giving feedback to their employees regarding specific knowledge worker skills, such as Validating Assumptions or utilizing a Questioning Attitude. Their process for the last several years has required that managers log into a system and document 4 of these Observations each month. They are not seeing the levels of engagement or usefulness that they would like to from this process.

Westinghouse needed a way to:

  • Establish a baseline around the current process – How do managers and their people feel about it? What do they think is the point? Is it useful for them?
  • Reinforce why Knowledge Observations are important.
  • Measure and Monitor how both managers and employees perceived an Observation after the interaction took place.
  • Develop and communicate a set of best practices to managers.
  • Analyze the quality of these Observations, as opposed to just counting the quantity.

Read the full case study here!